Bob Johnson's Blog on Higher Education Marketing

Recently in Higher Education Tuition and Costs Category

Competitive Tuition Costs... A Rare Example from Eastern Washington University

If you have a cost advantage over other public universities in your state, why not highlight that advantage on your website? Makes marketing sense and yet you don't see that happening very often in higher education, even in these times of increasing price sensitivity.

Eastern Washington is one of the rare examples of a university that does not hold back from making sure people know that the cost of an EWU bachelor's degree is less than the cost at other Washington universities. Included in a comparison chart that you can't miss when the "Costs and Fees" page opens:

  • In-state Tuition and Fees
  • Books
  • Room & Board
  • Total Cost
  • Four-Year Savings When You Choose EWU
Depending on the competition, annual savings can range from just $4,572 to over $20,000 at four other state universities.

For an unusual example of cost comparison in higher education, visit the Eastern Washington University "Costs and Fees" page.

Bob Johnson

P.S. Yes, my website content editor is still broken so the Link of the Week is on the blog for a second week. Every expectation that we'll have a new editor in place this week.
Finances, Brand Strength, Sustainable Economic Models... Grinnell Struggles with Brand Position

Grinnell College is one of the rare residential liberal arts colleges with an endowment of more than one billion dollars (nearly $1.4 billion in 2012). And it also has, the president has recently admitted, an unsustainable financial model. 

What's up with that?

The answer illustrates how much things have changed since 2008 for even the best endowed colleges and universities. It also casts light on the perilous existence of many liberal arts colleges with much lower endowments struggling to maintain enrollment levels and academic profiles without sinking under a rising tuition discount rate.

Grinnell College: Tuition Discount Rate is over 60 Percent

The tuition discount rate at Grinnell is over 60 percent. The formal definition from the National Association of College and University Business Officers: "Institutional grant dollars as a percentage of gross tuition and fee revenues." 

To recap: Grinnell takes in less than 40 cents of new revenue per dollar from a freshmen class. It has to give the freshmen class a discount of more than 60 cents on every tuition dollar to maintain the enrollment level and academic profile it seeks. 

That's the model the president described as "unsustainable." And if that model is not sustainable for Grinnell, imagine the perilous situation of many other colleges for whom much if not all of the discounting is not supported by any real money. Nearly all have endowment much less than half of what's enjoyed by Grinnell.

Grinnell deserves credit for an unusually public discussion of the problem that started last fall with campus talks about whether or not it would continue "need blind" admissions. The real question: how are we going to realize more income from our students so we can discount less and preserve our endowment? 

Sustainability Imperative: More Wealthy Students

The answer adopted by the Board of Trustees and announced on February 23 retains the "need blind" admissions policy for the next two years, increases loan levels students will be asked to take, and recruits more "wealthy" students who can pay a higher percent of the tuition and fees. The goal is to move the discount rate to about 53 percent. 

Jon Boeckenstedt at DePaul University just wrote a marvelous blog post on how this would lower economic diversity at Grinnell. The college will offer what it no doubt hopes are modest merit scholarships to enroll additional students who can pay much more of the tuition than most present students are paying. Just how high that amount will have to be to enroll wealthy students with high academic profiles is a true test of brand strength.

Inside Higher Education outlined the plan quite well. You can also read the formal announcement of "Grinnell's Financial Future and Enrollment Management Strategies."

Merit Scholarships are Essential to Traditional Brand Position for Many Schools

The Grinnell situation illustrates the virtual impossibility of eliminating merit "scholarships" at most colleges without an acceptance of lower enrollment and/or lower academic profile. If you search for "Kenyon College president on merit aid" the first two results are:

The president of Kenyon College has joined a small group of other presidents to eliminate financial aid based on "merit." Her college is forced by the marketplace to do the opposite to meet enrollment goals. The Kenyon College endowment in 2012 was just under $180 million.

Traditional Brand Position and Potemkin's Village

Brand position in higher education is based on many things, but prominent among them is admissions selectivity and the academic profile of new freshmen. Many schools have always had to invest much more of their own money to  achieve and maintain selectivity and high profiles than others in their professed competitive arena. That created an illusion of brand position comparable to the facades built along a Russian river to impress noble visitors.

In the new reality of our post-2008 world where most family income levels have been stagnant or fallen and most endowment levels are not growing, more colleges have learned just how strong the desirability of a degree from their institution is compared to an ability to pay or a willingness to incur debt. Traditional brand strength has fallen. Since 2008 discount rates have risen at most not-for-profit colleges in the private sector.

Will Grinnell Win the Game? Check in Two Years

With a discount level of over 60 percent, Grinnell is playing a challenging game. It is fortunate that the new plan requires a discount rate reduction to only 50 percent. Enrollment professionals know what often happens when efforts are made to seriously reduce tuition discount levels while maintaining enrollment and academic profile. 

We will see in two years if Grinnell is one of the rare schools that can do all three.

That's all for now.

Join me on Twitter at http://twitter.com/HighEdMarketing

Subscribe to "Your Higher Education Marketing Newsletter" and "Link of the Week" selections at http://www.bobjohnsonconsulting.com/newsletter-subscribe.html







Net Price Calculator at Boston University... not visible from the Admissions website

The 2012 Noel-Levitz E-Expectations Survey is always popular... witness the packed room for presentation and commentary on the results at the eduWeb2012 conference in Boston last week. If you don't already have a copy, follow that last link and download one today.

Most high school students can't find net price calculators: 74 percent

This year I was especially interested in whether or not more students were using net price calculators at college and university websites. The answer: usage from 2011 fell from 36 percent to 23 percent of these college-bound high school juniors and seniors. What might account for that significant drop? Consider this: 74 percent said they had not used one because they could not find it on the website, up from 50 percent in the 2011 survey.

I decided to visit the Boston University website, one of my favorite higher education sites. I've used Link of the Week selections from BU as well as screen shots from the website in my conference presentations. How easy would it be to get an estimate of net price at BU?

Boston University: A Meandering Net Price Calculator Search 

Consider the plight of a person trying to find the net price calculator at Boston University to get an estimate of the cost to attend, including possible merit scholarships.

  • If you start at the admissions entry page, you won't find a link to a "net price calculator."
  • If you follow the link to "financial aid forms" on the admissions entry page, you'll be at a page for "Costs, Aid & Scholarships. The primary feature on that page is a 2:38 length video featuring happy BU students extolling the various ways they have combined scholarships, grants, campus work and external financial aid sites to help them meet the "daunting" cost. Quite well done. But don't expect them to say anything specific about their personal cost. After all, everybody is different so what help would that be?
  • Inspired by the video to find an estimate of your own costs at BU? Scanning the page won't help. No words resembling "net price calculator" are here. From the main text, you might follow a link to a page for Scholarships and Merit Awards or Financial Aid but you won't find anything about a net price calculator there either.
  • Frustrated but interested enough in BU to continue your quest? You might try using the very visible search box to "Search this site" but this is the answer you'd get: "No web results were found for net price calculator site:www.bu.edu/admissions."
  • Still frustrated but just maybe persistent enough to wonder if the net price calculator might be elsewhere than on the admissions site and the search function isn't intelligent enough to know that? OK, let's try the same thing from the home page. Bingo! A search for "net price calculator" takes me right to a page called The Net Price Calculator. Right before my eyes is a link to "Visit the Net Price Calculator" that leads me off the BU website to a College Board site customized for BU. Happy times? Not quite. A few lines after the opening you'll find that this is for need- based aid only: "Please keep in mind that this calculator only includes need-based financial assistance. It does not include all of they many generous merit-based scholarship opportunities Boston University has to offer." Another link is provided to take me back to the Scholarships and Merit Awards page.
  • And so we learn that after our diligent efforts, we will not get a complete net price estimate here if we are interested in what our academic achievement might bring us from the "generous" money available.
A Simple Alternative: The admissions entry page at Augustana College

Visit the Augustana College main admissions page. You'll quickly see a prominent listing for "Costs" and right under that a link to "Net Price Calculator and Scholarship Estimator."

Quick, simple, visitor friendly. Not to mention smart online marketing navigation that lets college-bound high school students (and parents) quickly complete a top task. 

Boston University, on the other hand, gives the impression that if you are too interested in cost details too early in the recruitment process, it just might be better to look elsewhere. If the marketing goal here is to discourage applications from people who care too much about cost, then the BU approach is also smart marketing. 

That's all for now.

Subscribe to "Your Higher Education Marketing Newsletter" and "Link of the Week" selections at http://www.bobjohnsonconsulting.com/newsletter-subscribe.html






Higher Education... Cost Pressure Continues to Drive Change

"Higher education" will always exist. How long it will exist in the present format is another question. The higher education "brand" is still valued as a credential to success. But increasingly, colleges and universities are losing control over how education is delivered and priced and how long it takes to earn the credential. 

Without elaborating overly much, here are 5 items taken today from a single "Academe Today" newsletter from The Chronicle of Higher Education that illustrate the transformation underway. If the Chronicle carries it, it must be noteworthy, right?

Consider these seemingly unrelated items:
How fast will the transformation continue? How soon will it reach to universities perched high on the hilltops watching the angry waters below them? We'll see.

New "Writing Right for the Web" Conference in May

The second 2-day "Writing Right for the Web" conference is happening May 24-25 in Atlanta. We'll explore in depth not only "writing right" on traditional websites, but for social media and mobile sites as well.

Check the conference details and register to join us in May.

That's all for now.

Join me on Twitter at http://twitter.com/HighEdMarketing

Subscribe to "Your Higher Education Marketing Newsletter" and "Link of the Week" emails at http://www.bobjohnsonconsulting.com/newsletter-subscribe.html

Higher education marketing questions... don't be "tone deaf" to change

Last week I started this two-part series with four marketing questions that many if not most higher education institutions are facing in 2012. If you haven't already read them, you can skip back to them now or read these first. The presentation order isn't meant to signify importance. Different people will find different questions most relevant to their marketing success in 2012.

Here are the "final four" for 2012:

Increasing pressure to change "business as usual" to reduce costs is reflected in newspaper editorials questioning the value of a college degree, especially if high debt is needed to earn one. Marketing advantage will go to the schools that respond to this. How many schools will add lower cost options to earn a bachelor's degree to their strategic planning?
  
More community colleges will seek to offer bachelor's degrees at their low price point as part of their community service mission. Will public universities oppose bachelor's degrees at community colleges as some have done in the past?

Higher education in both the for-profit and non-profit sectors faces new scrutiny over degree completion and employment rates for their students. How important will "outcome" criteria become in college choice decisions?

Claims of commitment to "academic excellence" and "education of the whole person" are meaningless unless supported by clear benefits for potential students. Reality marketing is more important in our social media world than ever before. Will higher education marketing drop picture perfect "We are Disney World" marketing images and stories from view books and websites?

Moving into the future...

Answers to these questions move us beyond the usual issues of brand strategy and recruitment tactics. In the next 5 to 10 years we will see major transformations in the way people are educated and the way they educate themselves. 

The expansion of online learning by MIT and Stanford University continues to challenge traditional educational delivery methods by legitimizing a more flexible, self-paced learning style delivered with lower cost for physical facilities and student service support systems. Expect this style to spread more rapidly each year, even to the most residential of campuses.

Take the marketing pledge... help the "tone deaf" on your campus in 2012

Your next step? Start discussing the higher education marketing questions that are most important to your school and what answers you'll need to survive and thrive in 2012 and beyond. No easy solutions here. But higher education marketers should do their best to see that "tone deaf" to change is not a term that anyone uses to describe high level leaders on their campus.

That's all for now. 

Join me on Twitter at http://twitter.com/HighEdMarketing

Subscribe to "Your Higher Education Marketing Newsletter" at http://www.bobjohnsonconsulting.com/newsletter-subscribe.html


 





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