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Finances, Brand Strength, Sustainable Economic Models... Grinnell Struggles with Brand Position

Grinnell College is one of the rare residential liberal arts colleges with an endowment of more than one billion dollars (nearly $1.4 billion in 2012). And it also has, the president has recently admitted, an unsustainable financial model. 

What's up with that?

The answer illustrates how much things have changed since 2008 for even the best endowed colleges and universities. It also casts light on the perilous existence of many liberal arts colleges with much lower endowments struggling to maintain enrollment levels and academic profiles without sinking under a rising tuition discount rate.

Grinnell College: Tuition Discount Rate is over 60 Percent

The tuition discount rate at Grinnell is over 60 percent. The formal definition from the National Association of College and University Business Officers: "Institutional grant dollars as a percentage of gross tuition and fee revenues." 

To recap: Grinnell takes in less than 40 cents of new revenue per dollar from a freshmen class. It has to give the freshmen class a discount of more than 60 cents on every tuition dollar to maintain the enrollment level and academic profile it seeks. 

That's the model the president described as "unsustainable." And if that model is not sustainable for Grinnell, imagine the perilous situation of many other colleges for whom much if not all of the discounting is not supported by any real money. Nearly all have endowment much less than half of what's enjoyed by Grinnell.

Grinnell deserves credit for an unusually public discussion of the problem that started last fall with campus talks about whether or not it would continue "need blind" admissions. The real question: how are we going to realize more income from our students so we can discount less and preserve our endowment? 

Sustainability Imperative: More Wealthy Students

The answer adopted by the Board of Trustees and announced on February 23 retains the "need blind" admissions policy for the next two years, increases loan levels students will be asked to take, and recruits more "wealthy" students who can pay a higher percent of the tuition and fees. The goal is to move the discount rate to about 53 percent. 

Jon Boeckenstedt at DePaul University just wrote a marvelous blog post on how this would lower economic diversity at Grinnell. The college will offer what it no doubt hopes are modest merit scholarships to enroll additional students who can pay much more of the tuition than most present students are paying. Just how high that amount will have to be to enroll wealthy students with high academic profiles is a true test of brand strength.

Inside Higher Education outlined the plan quite well. You can also read the formal announcement of "Grinnell's Financial Future and Enrollment Management Strategies."

Merit Scholarships are Essential to Traditional Brand Position for Many Schools

The Grinnell situation illustrates the virtual impossibility of eliminating merit "scholarships" at most colleges without an acceptance of lower enrollment and/or lower academic profile. If you search for "Kenyon College president on merit aid" the first two results are:

The president of Kenyon College has joined a small group of other presidents to eliminate financial aid based on "merit." Her college is forced by the marketplace to do the opposite to meet enrollment goals. The Kenyon College endowment in 2012 was just under $180 million.

Traditional Brand Position and Potemkin's Village

Brand position in higher education is based on many things, but prominent among them is admissions selectivity and the academic profile of new freshmen. Many schools have always had to invest much more of their own money to  achieve and maintain selectivity and high profiles than others in their professed competitive arena. That created an illusion of brand position comparable to the facades built along a Russian river to impress noble visitors.

In the new reality of our post-2008 world where most family income levels have been stagnant or fallen and most endowment levels are not growing, more colleges have learned just how strong the desirability of a degree from their institution is compared to an ability to pay or a willingness to incur debt. Traditional brand strength has fallen. Since 2008 discount rates have risen at most not-for-profit colleges in the private sector.

Will Grinnell Win the Game? Check in Two Years

With a discount level of over 60 percent, Grinnell is playing a challenging game. It is fortunate that the new plan requires a discount rate reduction to only 50 percent. Enrollment professionals know what often happens when efforts are made to seriously reduce tuition discount levels while maintaining enrollment and academic profile. 

We will see in two years if Grinnell is one of the rare schools that can do all three.

That's all for now.

Join me on Twitter at http://twitter.com/HighEdMarketing

Subscribe to "Your Higher Education Marketing Newsletter" and "Link of the Week" selections at http://www.bobjohnsonconsulting.com/newsletter-subscribe.html







Measuring Brand Strength of 7 For-Profit Universities

Here's a confession that will not surprise most of my friends... I'm a survey junkie. 

Call me on the phone, send me something by regular mail or email and I'll complete your survey. And so I subscribe to a frequent series of email surveys from YouGov. The surveys I get always include two pages asking "Of which of the following brands would you say you are a 'Satisfied Customer'?" and another that puts the same string of words in front of "Dissatisfied Customer."

"Satisfied" or "Dissatisfied" Customers: Tell Us Here

Each page includes icons for with 25 company names. I've been completing these surveys for about three years now and have never yet seen one that included the names of colleges or universities. Until this week. 

Mixed among the 25 brands included were 7 for-profit schools:
Idle speculation says these schools (1) just want to know what people who have enrolled in them think about the experience, (2) want to see how they compare with the other schools listed, and/or (3) are hoping for a good rating they can use in marketing campaigns.

If you're interested in the for-profit sector of higher education, keep an eye open for news in the next few weeks that might come from this survey.

That's all for now.

Subscribe to "Your Higher Education Marketing Newsletter" and "Link of the Week" selections at http://www.bobjohnsonconsulting.com/newsletter-subscribe.html

Writing Right for the Web: Register for my next two-part webinar with Academic Impressions on October 30 and November 1.

Higher Education... Cost Pressure Continues to Drive Change

"Higher education" will always exist. How long it will exist in the present format is another question. The higher education "brand" is still valued as a credential to success. But increasingly, colleges and universities are losing control over how education is delivered and priced and how long it takes to earn the credential. 

Without elaborating overly much, here are 5 items taken today from a single "Academe Today" newsletter from The Chronicle of Higher Education that illustrate the transformation underway. If the Chronicle carries it, it must be noteworthy, right?

Consider these seemingly unrelated items:
How fast will the transformation continue? How soon will it reach to universities perched high on the hilltops watching the angry waters below them? We'll see.

New "Writing Right for the Web" Conference in May

The second 2-day "Writing Right for the Web" conference is happening May 24-25 in Atlanta. We'll explore in depth not only "writing right" on traditional websites, but for social media and mobile sites as well.

Check the conference details and register to join us in May.

That's all for now.

Join me on Twitter at http://twitter.com/HighEdMarketing

Subscribe to "Your Higher Education Marketing Newsletter" and "Link of the Week" emails at http://www.bobjohnsonconsulting.com/newsletter-subscribe.html

Higher education marketing questions... don't be "tone deaf" to change

Last week I started this two-part series with four marketing questions that many if not most higher education institutions are facing in 2012. If you haven't already read them, you can skip back to them now or read these first. The presentation order isn't meant to signify importance. Different people will find different questions most relevant to their marketing success in 2012.

Here are the "final four" for 2012:

Increasing pressure to change "business as usual" to reduce costs is reflected in newspaper editorials questioning the value of a college degree, especially if high debt is needed to earn one. Marketing advantage will go to the schools that respond to this. How many schools will add lower cost options to earn a bachelor's degree to their strategic planning?
  
More community colleges will seek to offer bachelor's degrees at their low price point as part of their community service mission. Will public universities oppose bachelor's degrees at community colleges as some have done in the past?

Higher education in both the for-profit and non-profit sectors faces new scrutiny over degree completion and employment rates for their students. How important will "outcome" criteria become in college choice decisions?

Claims of commitment to "academic excellence" and "education of the whole person" are meaningless unless supported by clear benefits for potential students. Reality marketing is more important in our social media world than ever before. Will higher education marketing drop picture perfect "We are Disney World" marketing images and stories from view books and websites?

Moving into the future...

Answers to these questions move us beyond the usual issues of brand strategy and recruitment tactics. In the next 5 to 10 years we will see major transformations in the way people are educated and the way they educate themselves. 

The expansion of online learning by MIT and Stanford University continues to challenge traditional educational delivery methods by legitimizing a more flexible, self-paced learning style delivered with lower cost for physical facilities and student service support systems. Expect this style to spread more rapidly each year, even to the most residential of campuses.

Take the marketing pledge... help the "tone deaf" on your campus in 2012

Your next step? Start discussing the higher education marketing questions that are most important to your school and what answers you'll need to survive and thrive in 2012 and beyond. No easy solutions here. But higher education marketers should do their best to see that "tone deaf" to change is not a term that anyone uses to describe high level leaders on their campus.

That's all for now. 

Join me on Twitter at http://twitter.com/HighEdMarketing

Subscribe to "Your Higher Education Marketing Newsletter" at http://www.bobjohnsonconsulting.com/newsletter-subscribe.html


 

Higher education marketing... key challenges for 2012

Higher education still struggles in the environment of reduced financial resources that started with the economic crash a few years ago. 

Even Yale University, with one of the most powerful brands in the world, has not finished adjusting, as reported in a recent Yale Daily News article. A Chronicle of Higher Education report asked if too many college and university presidents were still "tone deaf" to public concerns about the value of higher education when faced with continuing tuition increases.

With that situation in mind, here are the first four of eight questions that many if not most higher education marketers will have to grapple with in 2012. How many of them are challenges for your institution?

The credit crash came after several years when income growth for middle class families had fallen far behind the rate of tuition increase. With no change credit availability in sight and increased concern over loan debt, will price dominate the marketplace for all but the most affluent and those at the pinnacle of the academic talent pool?

Most colleges in the private sector were faced with the dilemma of losing enrollment market share or increasing tuition discounting. The most common reaction: try to maintain enrollment or limit decreases with higher discounts. As a result, the tuition discount rate for 2010 rose to a 42.4 percent average. Is a high tuition discount rate a viable long-term marketing strategy?

State appropriations for public sector universities have plummeted in most states and there is not yet in 2012 a visible bottom. The "privatization" of the public sector is well underway, as institutions seek to replace as much legislative money as possible with tuition dollars. How high can public tuition go without rebellion in the marketplace?

Growing interest in online programs since 2000 increased immediately as working adults sought ways to reduce commuting costs. Many institutions were left scrambling to offer online programs in the face of faculty skepticism and reluctance to change. Nearly one-third of college students in the U.S. now take at least one online course, reports The Sloan Consortium. How high will demand for online courses climb and how will faculty respond? 


That's all for now.

Join me on Twitter at http://twitter.com/HighEdMarketing

Subscribe to "Your Higher Education Marketing Newsletter" at http://www.bobjohnsonconsulting.com/newsletter-subscribe.html






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